At Oxycron, we understand that a hyperbaric oxygen chamber is a high-value equipment purchase. Customers care not only about product quality, but also about long-term support, spare parts availability, operation guidance, and warranty protection.
We provide after-sales support for Oxycron hyperbaric oxygen chambers to help customers use the equipment safely, properly, and confidently.
Warranty Coverage
Oxycron provides a standard warranty period for hyperbaric oxygen chambers purchased directly from us, unless otherwise stated in the quotation, proforma invoice, or sales agreement.
The warranty generally covers major functional components, including:
- Chamber body
- Control system
- Oxygen generator or oxygen supply system
- Pressure-related components
- Main electrical components
- Standard accessories supplied with the chamber
The standard warranty period is generally 12 months from the date of delivery or installation, depending on the agreed sales terms.
For special projects, customized chambers, or commercial orders, the warranty terms may be confirmed separately in the purchase agreement.
Spare Parts Support
Oxycron provides spare parts support for customers after purchase.
If a part is damaged, worn, or needs replacement, our team can help identify the required part through photos, videos, serial number information, or technical inspection.
Depending on the situation, we may provide:
- Replacement parts under warranty
- Paid spare parts after the warranty period
- Guidance on how to replace components
- Spare parts recommendations for commercial users
- Long-term parts supply for clinics, wellness centers, gyms, and distributors
For overseas customers, spare parts can be shipped internationally according to the customer's location and logistics conditions.
Remote Technical Support
Oxycron provides remote technical support to help customers solve common operation and maintenance issues.
Support may include:
- Video call guidance
- Operation instructions
- Troubleshooting assistance
- Installation guidance
- Maintenance suggestions
- Error checking and basic diagnosis
- User manual and video support
Customers can contact our support team by email, WhatsApp, or other agreed communication channels. Our team will review the issue and provide a practical solution as soon as possible.
Installation and Operation Guidance
Before and after delivery, Oxycron can provide operation guidance to help customers understand how to use the chamber correctly.
We can provide:
- User manuals
- Product operation videos
- Installation instructions
- Safety reminders
- Basic maintenance guidance
- Training support for commercial users
For clinics, wellness centers, recovery studios, gyms, and distributors, we can also provide additional guidance based on the actual use environment.
Shipping Damage Support
If the product is damaged during transportation, please contact us within 7 days after delivery.
To help us handle the issue quickly, please provide:
- Photos of the outer packaging
- Photos and videos of the damaged part
- Delivery receipt or logistics record
- Product serial number if available
- Clear description of the issue
After review, Oxycron will assist with replacement parts, repair guidance, or logistics claim support according to the actual situation.
What Is Not Covered
The warranty does not cover damage caused by:
- Improper operation
- Unauthorized modification
- Incorrect installation
- Accidental damage
- Misuse or negligence
- Damage caused by unstable power supply
- Damage caused by unsuitable operating environment
- Normal wear of consumable parts
- Damage caused by third-party repair without authorization
Consumable parts and accessories may have different service life depending on usage frequency and operating conditions.
Return Policy
Due to the large size, customized configuration, international shipping cost, customs clearance process, and hygiene considerations of hyperbaric oxygen chambers, returns for non-quality reasons are generally not accepted after shipment.
If there is a confirmed product quality issue, Oxycron will first provide technical support, replacement parts, repair guidance, or another reasonable after-sales solution based on the actual situation.
How to Request After-Sales Support
To request after-sales support, please contact us with the following information:
- Customer name
- Company name if applicable
- Country or region
- Product model
- Order number or invoice number
- Photos or videos of the issue
- A clear description of the problem
Our team will review the information and provide the next step as soon as possible.
Our Commitment
Oxycron is committed to providing reliable hyperbaric oxygen chamber products and responsible after-sales support for global customers.
Whether you are a home user, clinic, wellness center, sports recovery center, gym, or distributor, we aim to provide practical support, clear communication, and long-term cooperation.
Contact — [email protected] | +86 181 6694 5601
Last updated: 2026-06-29